Hire Credible Pte. Ltd ("Hire Credible", "we", "us", "our") is a company incorporated in Singapore (UEN: 202553114W) with its registered address at:
60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051.
We operate the AI-powered live video interview platform accessible at hirecredible.com (the "Platform").
This Privacy Policy explains how we collect, use, disclose, process, and protect personal data in connection with the Platform in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA") and other applicable data protection laws.
This Privacy Policy applies to:
By using the Platform, you acknowledge and agree to the collection and processing of personal data as described in this Policy.
When a recruiter creates an account, we may collect:
Payment card information is processed directly by our payment processor. We do not store full payment card details on our servers.
Purpose
We use this data to:
When recruiters configure interviews, we may collect:
Purpose
We use this data to:
When a recruiter invites a candidate, we may collect:
These behavioural signals may include:
What We Do NOT Collect
We do not intentionally collect or store:
Audio and Video Processing Clarification
Candidate video is not recorded or stored by Hire Credible.
Audio is processed in real time to enable speech transcription and conversational AI functionality. Audio may temporarily pass through third-party service providers engaged to provide speech recognition, conversational orchestration, or voice synthesis services. Audio is not intentionally retained by Hire Credible after processing unless explicitly stated otherwise.
Purpose
We use candidate data to:
We may automatically collect technical information including:
Purpose
We use this data to:
This section is intended to clearly explain how interview data flows through the Platform.
Candidate camera access is enabled locally through standard browser technologies.
Video is rendered live during the interview session but is not recorded or stored by Hire Credible.
No downloadable video file is created by the Platform.
Candidate audio is processed in real time to support:
To provide these services, audio and transcript data may be transmitted through third-party infrastructure providers engaged by Hire Credible.
These providers may process data transiently as part of delivering their services in accordance with their own infrastructure and operational policies.
While video is not stored, the following data may be retained:
This data is stored securely and accessible only to authorised recruiter accounts associated with the interview.
Before an interview begins, candidates are presented with a consent screen explaining:
Candidates must actively confirm consent before proceeding.
Recruiters remain responsible for ensuring their hiring practices comply with applicable employment, privacy, and data protection laws.
We may use personal data to:
We do not sell personal data.
We do not use personal data for third-party advertising purposes.
To operate the Platform, we may engage third-party service providers for infrastructure and platform functionality, including providers relating to:
These providers may process personal data on our behalf solely for the purpose of providing services to Hire Credible.
We require service providers to maintain reasonable security and confidentiality protections appropriate to the nature of the data processed.
Some service providers engaged by Hire Credible may process data outside Singapore.
Where personal data is transferred internationally, we take reasonable steps to ensure that transferred data receives protection consistent with applicable legal requirements and reasonable commercial standards.
By using the Platform, you acknowledge that personal data may be processed through infrastructure operated in multiple jurisdictions.
Unless a longer retention period is required by law or legitimate business purposes:
Video recordings are not retained because the Platform does not create or store video recordings.
We implement commercially reasonable technical and organisational safeguards including:
However, no system or transmission method can be guaranteed completely secure.
Users acknowledge that internet-based services inherently involve some level of operational and security risk.
Subject to applicable law, individuals may have the right to:
Requests may be submitted to hello@hirecredible.com.
We may require reasonable verification before processing requests.
Certain requests may be limited where retention is necessary for legal, security, fraud prevention, contractual, or legitimate business purposes.
We use essential cookies and similar technologies necessary for:
We do not intentionally use advertising tracking technologies or third-party advertising pixels.
The Platform is intended for professional hiring and recruitment purposes.
It is not intended for individuals under 18 years of age.
We do not knowingly collect personal data from children.
We may update this Privacy Policy periodically.
Where material changes are made, we may notify registered users through email, platform notices, or other reasonable methods.
Continued use of the Platform after updates become effective constitutes acceptance of the revised Privacy Policy.
For any questions regarding this Privacy Policy or personal data matters:
Hire Credible Pte. Ltd
60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051
UEN: 202553114W
Email: hello@hirecredible.com